Helpdesk Services

SciSys Computer Group’s Helpdesk offers customers the security of knowing that when computer related problems do occur, help is just a phone call or click away. Helpdesk trouble tickets may be created, updated, viewed and closed by the customer via or Helpdesk Website.

• Telephone Support (standard)

• Creation of trouble tickets 8x5
• Status of trouble tickets 8x5
• 8x5x4 NBD response on all trouble tickets
• 24x7 support optional (see special pricing section)

• Web Support

• Creation of trouble tickets 24 hours a day via Website
• View status of a trouble ticket 24 hours a day via Website
• 8x5x4 NBD response on all trouble tickets
• 24x7 support optional